Terms and Conditions BLH Website
PART 1: RESERVATION TERMS AND CONDITIONS
INTRODUCTION AND GENERAL PROVISIONS
Your reservation and the accommodation agreement made with a hotel within the Boutique Luxury Hotels of the India™ brand (whether made by you directly with BLH or via a third party such as a travel agent) will be subject to these Reservation Terms and Conditions and the Reservation Privacy Policy set out below.
When you make your reservation, whether online or by telephone, you will be deemed to have read, understood and accepted these Reservation Terms and Conditions and the Reservation Privacy Policy.
If you make your reservation via a travel agent, or other third party, then you have a separate legal relationship with that party and Boutique Luxury Hotels of India has no liability for any acts or omissions of such party including their observance of your data protection rights.
When you make your reservation, you will be also deemed to have read, understood and accepted the terms and conditions for using the BLH website (which shall mean www.boutiqueluxury-hotels.com) and any relevant terms and conditions shall be deemed to be incorporated into your reservation and the accommodation agreement with the BLH hotel. The link to the terms and conditions for using the BLH website is http://www.boutiqueluxury-hotels.com/privacy-policy/3
Boutique Luxury Hotels of India does not own or manage any of the hotels which are current members of the BLH Brand.
BLH provides an online reservations facility on the BLH website and a telephone facility for making reservations at BLH hotels (together called "the Reservations Facility") as an independent service provider and acts solely as an intermediary between you and the BLH hotels. Accordingly, your reservation and the accommodation agreement is made directly with the BLH hotel of your choice and your use of the Reservations Facility will not result in any contractual relationship between you and BLH.
All information regarding rooms, facilities, products and services offered at the BLH hotels contained on the BLH website or otherwise available through the Reservations Facility has been provided to BLH by a BLH hotel. BLH does not make any representation or warranty, express or implied, of any kind with respect thereto. Such information may be inaccurate as a result of renovation or repair at the BLH hotel. The BLH website may also contain typographical errors or omissions.
As there will be no contractual agreement between you and BLH, and as BLH does not control or verify the information that BLH hotels submit to or through the Reservations Facility, BLH shall not be liable to you for:
(i) the accuracy or completeness of any BLH hotel information provided to or through the Reservations Facility including, without limitation, the availability or price of rooms, facilities, products or services, or for any other errors or omissions of BLH hotels; or
(ii) any failure or delay beyond its control in the transmission of any data submitted to or through the Reservations Facility including, but not limited to, the details of your reservation or changes to or cancellation of your reservation, in each case to the fullest extent permitted under applicable laws.
RESERVATIONS PROCEDURE AND POLICIES
1. Online reservations
The BLH website and telephone facility enables you to check the accommodation offerings and availability of BLH hotels (and related products and services), as indicated to BLH by each BLH hotel, and then submit an online or telephone reservation request via BLH to the BLH hotel of your choice. On completion of the reservation process, the Reservations Facility will transmit an online or email confirmation of your reservation. A reservation is only valid when a reservation number has been issued. Relevant details relating to products and services must be confirmed by you directly with the BLH hotel including, for example, airport pick up and drop off times.
2. Hotel Prices
The prices indicated on the BLH website and telephone facility for the BLH hotel rooms, products and services are subject to availability. Breakfast is only included if indicated in the rate policy. Taxes and service charges are only included if indicated in the rate policy.
3. Payment
It will be necessary for you to provide credit card details to secure a room, product or service reservation. The credit card may then be used by the BLH hotel for payment of a deposit as advised at the time of booking or as a guarantee for a future payment, in the case of a no-show, a cancellation or change to the reservation.
4. Cancellations and Amendments
You should make any cancellations or amendments to your reservation using the same BLH channel through which you booked, either online or by telephone. The cancellations and amendments policy that applies to your reservation will depend on the respective BLH hotel's policy as advised at the time of booking.
5. Rate/Reservation Validity
Reservation confirmations are provided to you solely for your convenience. BLH and BLH hotels retain official records of reservation transactions, including details of dates of stay and room, product and service rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, BLH's official records shall prevail. Tampering with this confirmation to alter any room, product or service rate or any other reservation information is strictly prohibited and will have legal consequences.
6. Early Departure
Some BLH hotels and resorts have an early departure penalty fee and some room, product and service rates may also require a minimum stay. You may change your check out date without a penalty only if your rate and the BLH hotel’s policy permits.
7. Currency
Reservations will be charged in the hotel’s local currency as shown on the BLH website or given over the telephone at the time of booking. The price shown is based on today’s exchange rate. Any currency conversion is for guidance only. A foreign currency transaction may be charged by your card provider. Any deposits or pre-payments will be deducted from the final reservation invoice in the hotel’s local currency.
A refund of a deposit or prepayment, if any, will be subject to the exchange rate applied by your payment card provider at the time of any such refund and may differ from the exchange rate applied at the time such deposit or prepayment was made.
8. Rate Requirements
As some rates have special requirements at check-in, you should verify that you qualify for the rate that you have reserved. BLH hotels are not obligated to honour this rate if you do not qualify or do not have proof of qualification.
9. Pre-paid Reservations
Some rate plans require prepayment in full and are non-cancellable, non-refundable, non-changeable and non-transferable. This will be identified in the rate description. For these rate plans, once you make a reservation your credit card will be charged for the full amount. Credit will not be given for any unused reservation and the amount paid by you for such reservation cannot be used toward any other/future reservation.
10. Guarantee Rules
For reservations guaranteed with a credit card at the time of making your reservation, rooms are held until the BLH hotel check-out time on the day following the day of arrival. The BLH hotel may authorise the room, product or service rate prior to arrival and reserve funds, including taxes, on the credit card to determine the validity of the credit card. Rooms, products or services booked with an invalid credit card are subject to immediate cancellation.
11. Overbooking
In the event that a guest cannot be accommodated due to the BLH hotel overbooking or an unforeseen circumstance, the BLH hotel will attempt to accommodate guests, at its expense, at a comparable property in the area for the night(s) for which the BLH hotel is unable to accommodate such guests, and will pay for transportation to that property.
12. Special Requests
BLH hotels will strive to honour any request for specific room types or bed types and some BLH hotels will confirm such arrangements at the time you make your reservation. Until specific confirmation is issued then your request cannot be guaranteed and neither BLH nor the BLH hotel can guarantee that your request will be honoured.
13. Pets
If you plan to travel with your pet, we recommend that you confirm directly with BLH or the BLH hotel that the BLH hotel does accept pets. BLH accepts no responsibility for the pet policy at any individual BLH hotel. Specific pet policies may require a damage/cleaning deposit at the time of check-in which may be non-refundable.
14. External services
The BLH website and telephone facility or the BLH hotel at which you stay may advertise the opportunity to purchase products or services from independent third party suppliers (“independent suppliers”) including, by way of illustration only and without limitation, excursions, yacht charters and ski passes (“external services”). The following provisions apply to all external services:
(i) All information on the BLH website or otherwise communicated by BLH regarding external services has been provided to BLH and your BLH hotel by the independent suppliers. Such information does not constitute any endorsement or recommendation of the external service by BLH or your BLH hotel and is for general guidance only. Neither BLH or your BLH hotel makes any representation or warranty, express or implied, as to the nature, quality, cost or any other aspect of the external services and it is your responsibility to check all relevant details of the external services with the independent supplier prior to purchase or booking.
(ii) BLH and BLH hotels act solely as intermediaries introducing independent suppliers. Your contract for any external services will be made direct with the relevant independent supplier and neither BLH or your BLH hotel has any other involvement in or control over the provision of external services. Consequently, neither BLH or your BLH hotel will have any liability to you for the warranties, representations, acts, errors, omissions, breaches or negligence of any independent supplier or for any accidents, personal injuries, death, loss of or damage to property or any other losses, damages, costs or expenses resulting, directly or indirectly, from your purchase or use of any external service, to the fullest extent permitted under applicable laws.
It is your responsibility to check that, where appropriate, the independent supplier has adequate public liability insurance for the external service and/or to ensure that you and any dependents or associates using the external service have adequate personal insurance cover against all foreseeable risks.
15. Guest’s obligations
You agree to the terms and conditions of purchase imposed by BLH and each BLH hotel. You also agree that you are fully responsible and shall pay for all charges, fees, duties, taxes, assessments and other amounts arising out of your reservation when due, including additional taxes and fees that may not be included in the quoted rate.
You understand that any violation of an BLH hotel’s conditions may result in cancellation of your reservation and you forfeiting any monies paid for such reservation and an BLH hotel debiting your account for any costs it incurs as a result of such violation.
16. Privacy and data protection
Our Reservation Privacy Policy (set out below) will apply to your reservation and forms part of these Reservation Terms and Conditions.
17. Intellectual Property Rights
‘Boutique Luxury Hotels of India’ and ‘BLH’ have trademark protection. Any copyright and other intellectual property in the content and materials on the BLH website remains with BLH or the relevant BLH hotel. Downloading, copying or otherwise using any material on the BLH website is permitted only for private use and limited to the sole purpose of making an BLH hotel reservation.
18. Force Majeure
Neither BLH nor any BLH hotel will be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of BLH or any BLH hotel. Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquake, volcanic activity, ash clouds, tsunamis, fire and explosions.
19. Limitations
Neither BLH nor any BLH hotel nor other providers of products or services related to the Reservations Facility are responsible for communication malfunctions, failures, difficulties or lost, stolen, or misdirected transmissions, messages or entries, or the security of any such communications to the fullest extent permitted under applicable laws. Further, neither BLH nor any BLH hotel nor any other providers of products or services related to the Reservations Facility are responsible for incorrect or inaccurate entry information, whether caused by user(s), by any of the equipment or programming associated with the Reservations Facility, or by any technical or human error that may occur in the processing of any information related to the Reservations Facility and shall not be liable for damages resulting from any of the foregoing to the fullest extent permitted under applicable laws .
BLH and any BLH hotel may cancel or modify reservations where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
20. Governing Law
These Reservation Terms and Conditions are governed by the laws of India and the courts of India shall have exclusive jurisdiction in relation to any dispute in relation thereto.
21. Contact Details
Boutique Luxury Hotels of India, K10 Towers, Feroze Gandhi Market, SCO-32, Pakhowal Rd, Feroz Gandhi Market, Ghumar Mandi, Ludhiana, Punjab 141001
Any queries arising from these Reservations Terms and Conditions should be sent by email to: info@boutiqueluxury-hotels.com
PART 2: RESERVATION PRIVACY POLICY
This Reservation Privacy Policy provides you with information about the personal data BLH collects in connection with the reservation at your chosen BLH hotel, why we need to collect it, how it will be used, who it will be shared with and your rights in relation to it.
The personal data BLH collects
In order to complete your reservation and arrange its fulfilment BLH needs to collect the following personal data as part of the reservation process:
§ your first and last name;
§ your email address;
§ your country of residence
§ details of your payment card including the card number, cardholder name, expiry date and CVV number.
You may also, if you wish, provide BLH with:
§ your postal address (home or business);
§ preferred contact telephone number.
The personal data you provide BLH in the course of the reservation process will be referred to in this Reservation Privacy Policy as the Reservation Data.
How BLH uses the Reservation Data
BLH will be the data controller of the Reservation Data.
It is necessary for BLH to process the Reservation Data so that the contract for your hotel reservation can be fulfilled and to take all necessary steps that involves including transmitting the Reservation Data to the relevant BLH hotel which may be outside the European Economic Area.
BLH has appointed a third party to process the Reservation Data.
In relation to any transfers of the Reservation Data, BLH has put in place all necessary legal, technical and organisational measures to ensure the protection of the Reservation Data, details of which can be obtained on request from SLH (info@boutiqueluxury-hotels.com).
BLH will only share the Reservation Data with its appointed data processor and with the relevant BLH hotel.
On receipt of the Reservation Data the relevant BLH hotel will also become a data controller of the Reservation Data and will use it for all purposes necessary to fulfil your reservation including contacting you prior to your stay. Your BLH hotel will not use the Reservation Data for any purpose other than fulfilling your reservation and will need your specific consent to use it for any other purpose.
BLH and the relevant BLH hotel will only store the Reservation Data for as long as is necessary to fulfil your reservation. The Reservation Data will be destroyed, anonymised and/or deleted once your reservation has been fulfilled and all payment and administrative matters have been completed.
Your rights
You have the following rights in relation to the Reservation Data:
§ to request access to the Reservation Data by an email request to (info@boutiqueluxury-hotels.com);
§ to request that the Reservation Data be amended or deleted although that may mean your reservation cannot be fulfilled;
BLH as Data Controller
Boutique Luxury Hotels of India Limited is the data controller responsible for the Reservation Data. Our Data Protection Registration Number is Z2850240.
PART 3: THE BLH SALE TERMS AND CONDITIONS
Please note, the payment must be paid in full at the time of booking and is non-changeable and non-refundable. Offer cannot be combined with any other promotion and payment cannot be made using an BLH Gift Certificate. Savings are against the Best Available Rate. The discount only applies on participating hotels and on bookings made within the promotional period and cannot be applied on existing bookings. This offer is strictly subject to hotel availability during the promotional period and may be withdrawn by BLH at any time before the advertised book by time and date. Please refer to full reservations terms and conditions at time of booking.
Last updated December 2020